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General Shipping Information
Investing in a Maine Oven is an exciting step toward transforming your culinary experience. To ensure a seamless delivery, we’ve outlined key details about our shipping process, whether you’re receiving a residential, commercial, or mobile oven.
Each Maine Oven Craft oven is handcrafted and built to order, requiring careful handling during transport. We partner with trusted freight carriers specializing in white-glove delivery to ensure your oven arrives safely and ready for installation.
Production Timeline:
Lead times vary based on customization and production schedules. We will provide estimated delivery dates when your order is confirmed.
Freight & Delivery:
Ovens are shipped via specialized freight carriers. Residential and commercial ovens are palletized and crated for maximum protection.
Arrival Inspection:
It is crucial to inspect your oven upon delivery. While rare, any damage must be noted on the Bill of Lading before signing. Please document any concerns with photos and contact us immediately.
Residential Ovens
For homeowners, we offer curbside delivery. Your oven will arrive on a pallet, carefully crated for protection. While the delivery team ensures it reaches your property safely, you will be responsible for unloading and moving it to its final installation location.
What to Expect:
Curbside Delivery: Your oven will arrive via a full-size semi-truck. Ensure your property has sufficient access for large freight vehicles. If space is limited, we will work with you on an alternate delivery arrangement.
Customer Responsibility: You are responsible for unloading and arranging your oven's final placement and installation.
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Moving the Oven:
Ovens are extremely heavy and will require specialized equipment such as a forklift, pallet jack, or gantry crane to move them off the truck and into place.
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Site Preparation:
Ensure a solid, level foundation for your oven prior to its arrival. A concrete pad, brick platform, or other non-combustible base is recommended.
Installation Considerations:
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Uncrating:
Your oven is secured in a protective crate with designated lift points for safe handling. To uncrate it, you will need a Torx bit to remove screws.
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Placing the Oven:
Once uncrated, position your oven on its stand or installation surface and enjoy for years to come!
TIP: We recommend hiring a contractor, equipment operator, or rigging company for safe unloading and placement. While our team won’t be on-site, we’re just a call away for setup and operational guidance.
Commercial Ovens
For our commercial customers, we provide literal white-glove delivery and installation. Working with your contractors, we will ensure that your investment is properly installed at your facility.
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Pre-Delivery Coordination:
We work closely with your team to ensure proper site access and preparation.
White-Glove Installation Includes:
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Installation
Support:
We assist with positioning and final setup, ensuring your oven is ready for use.
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On-Site Unloading & Placement:
Our specialists skillfully maneuver the oven into its designated space.
Our white-glove service eliminates the stress of handling heavy equipment, so you can focus on creating incredible wood-fired cuisine from day one.
NOTE: All 180s must be assembled onsite. Some 120s can be preassembled and rigged into place to reduce your cost of installation.
Mobile Ovens
Mobile ovens require special handling due to their trailer-mounted design. They are transported via dedicated freight carriers to ensure safe delivery. We work with you to confirm proper delivery access and unloading requirements.
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Delivery Coordination:
We schedule your shipment to align with your availability.
What to Expect:
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Specialty Handling:
Your mobile oven arrives fully assembled and road-ready.
If you need assistance with setup or operational guidance, our expert team is available to you and happy to help.
Final Checklist for Receiving Your Oven
Regardless of your oven type, here are key steps to ensure a smooth delivery:
Confirm site accessibility before delivery.
Inspect the oven for damage upon arrival and note any issues on the delivery receipt before signing.
Send us a photo of your installed oven to share your experience with our community!
At Maine Oven Craft, we are committed to delivering not just an oven, but an experience. Our team is here to assist you every step of the way—ensuring your oven arrives in perfect condition and ready to ignite your passion for wood-fired cooking.
For any shipping-related questions, please contact us.
Let’s Craft Something Extraordinary
Ready to ignite your vision?